The Financial that is australian Complaints (AFCA) can look at a problem you’ve got about a credit, finance or loan product you’ve got together with your monetary company.
These pages describes the sorts of complaints AFCA can think about about credit, loans and finance items, and what direction to go next if you would like make an issue to us.
There are lots of things we canвЂ™t think about; as an example вЂ“ if your problem has to do with the amount of an overdrawn charge or rate of interest enhance. Nevertheless, we might have the ability to think about an issue of a cost or cost if it’s been improperly calculated or placed on your bank account. There are some particular exclusions that relate to credit complaints.
Detailed information on these various kinds of credit, loan and finance items is present to assist you determine if you wish to whine to us.
If you should be a business that is small there is certainly certain information regarding company credit and loans regarding the Information for smaller businesses page.
Credit and finance consist of:
- bank cards, overdrafts and personal lines of credit
- an organisation that delivers credit associated with the purchase of goods, or the method of getting services вЂ“ payment for that will be deferred for at the very least a week
- short-term finance such as for instance payday financing.
We also start thinking about complaints about guarantees.
Detailed information on these various kinds of credit, finance and loan services and products is after to assist you determine if you’d like to grumble to us. (more…)